OVERVIEW Smartnumbers is on a mission to make voice communications safer and more secure while reducing fraud. Smartnumbers authenticates callers and detects fraudsters in real-time to create frictionless caller experiences for customers while saving clients millions in fraud losses. Smartnumbers works with some of the largest global organizations, covering a broad spectrum of sectors such as retail and investment banking, local and national government agencies, legal, insurance, and retail commerce.
KEY RESULTS:
Acquired a single, connected ERP solution that reduced IT operating costs by 80 percent
Gained real-time visibility into the entire operation, with a centralized database “providing a golden thread of accurate data” throughout the enterprise
Provided access to critical data to make better decisions that allowed employees to focus on higher-value initiatives focused on growth and the customer experience
Improved operations, streamlining workflows and automating tasks, which reduced processing time by up to 90 percent for some processes
Secured a cloud-based platform with multicurrency functionality supporting international expansion and scalability
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