Experian Accelerates AI-first Experiences with ServiceNow AI Platform
Strategic partnership and platform integration fuels AI driven employee onboarding, third-party risk management, and governance.
ServiceNow , the AI control tower for business reinvention, announced that Experian, the global data and technology company, and strategic partner, is significantly expanding its deployment of the ServiceNow AI Platform to drive enterprise-wide AI-led transformation.
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As a long-standing ServiceNow customer, Experian is leveraging agentic AI workflows to automate intelligence at scale, improve operational efficiency and deliver AI-first experiences. This will help Experian’s clients make decisions faster and move AI beyond isolated pilots to enterprise-wide programmes that drive durable business change and impact.
In addition, by connecting HR, IT, Asset and Risk within ServiceNow’s single system of action, Experian is enhancing employee experiences, strengthening third-party risk governance, and driving greater enterprise-wide visibility through connected workflows.
The ServiceNow AI Platform moves beyond point solutions toward end-to-end operational intelligence for businesses. Autonomous workflows learn continuously from operational data, getting smarter with every interaction. Every decision, whether made by a human or an AI agent, is informed, governed and auditable; this gives clients the confidence to accelerate AI adoption without compromising compliance or control.
The expanded deployment is part of a broader partnership between Experian and ServiceNow to help global clients operationalise AI at scale. Through the native integration of the Experian Ascend Platform and the ServiceNow AI Platform, businesses can access Experian’s trusted intelligence, insights and decisioning capabilities directly within ServiceNow workflows. This then enables autonomous AI agents to act faster and more consistently, starting with employee onboarding, third-party risk management, and model lifecycle governance.
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“Enterprises talk about AI transformation, but few execute it at scale,” said Damian Stirrett, GVP and GM for UK and Ireland at ServiceNow. “Experian is different, more than adopting AI tools, they are redefining how a world-class global business operates at scale. As both a customer and strategic partner, Experian is connecting intelligence to action, with the ServiceNow AI Platform, and embedding intelligence directly into high-stakes decisions, from employee verification to third-party operational risk. Together we’re delivering the kind of measurable impact that reshapes industries.”
“As businesses look to scale AI, success will be defined not by the sophistication of the AI models alone, but by the strength of the trust in the infrastructure behind them,” said Keith Little, President – Experian Software Solutions at Experian. “The collaboration and partnership with ServiceNow are key for us as we support their customers, bringing together trusted intelligence and insights with the governance needed to embed AI into everyday workflows.”
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